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Shipping policy

Orders are fulfilled within 1-3 business days. Please allow extra time for business periods.
Once your order has been dispatched, you’ll receive a tracking link via email so you can follow its journey.
We ship from our facility in Sydney, Australia using Australia Post then it gets passed onto your third party courier. Estimated delivery windows are:

- Express Shipping (Australia): 1–3 business days
- Standard Shipping (Australia): 2–7 business days
- International Shipping: 5–15+ business days, depending on destination.

Please note: Shipping timeframes are estimates provided by the carrier and may vary due to delays outside our control, including customs, political events, weather events, or peak periods. We are not liable for delivery issues caused by postal carriers, customs, or unexpected disruptions.
For US orders: All relevant declarations have been filled out. In the rare case that your order has been stuck on "International arrival - awaiting clearance" for a while then this means it's with United States Customs and Border Protection. Foreign customs matters are pursuant to laws and regulations between the addressee and their government and unfortunately has nothing to do with us. We will always help the best we can but you will need to contact them directly here.
Please ensure that your delivery address is correct, as we are not responsible for orders shipped to incorrect addresses or left unclaimed and returned to sender. The cost of shipping for any re-shipments will be assumed by the customer.

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Your Questions, answered.

Are Guideliners easy to apply, even for beginners or someone with dexterity challenges?

Yes! TheGuideliner™ was designed to make winged eyeliner effortless for everyone. Whether you’re a beginner, have shaky hands, or struggle with precision, our peel, press, and seal method eliminates the need for steady hands or artistic skill. It’s eyeliner made to be accessible, frustration-free, and easy to apply in seconds.

Who is TheGuideliner for, and how is it different from liquid eyeliner?

If you're a pro with liquid liner, this might not be your thing. TheGuideliner™ is for people who struggle or get frustrated with eyeliner.

Liquid liner is just pigment you paint onto your skin in whatever shape you can manage. TheGuideliner is pigment that sits on top of an ultra-thin, latex-free, dermatologically tested adhesive, pre-shaped into a perfect wing, ready to apply that transfers onto the skin (not a sticker).

The finish is different to traditional liquid liner on its own, but when paired with our EyeMatter balm, the result is incredibly similar.

We’re not trying to compete with liquid liner. We’re here for the people who gave up on it.

How long will one set of Guideliners last me?

Each Guideliner is designed to last up to 3 days with proper care. A single GuideMe Kit™ or G’Fills refill pack includes 30 sets, meaning if you wear eyeliner daily, your supply can last up to three months.

Are the Guideliners safe?

The adhesive used is latex-free, dermatologist-tested, hypoallergenic, and our pigment is made with 100% organic, vegan soy-based pigment. They're free from harsh chemicals, fragrances, and toxic ingredients.

Will the Guideliners damage my natural lashes?

Not at all! TheGuideliner is designed to be gentle and non-damaging. It doesn’t require glue or pulling to apply or remove. The precision applicators included have a pointed tip, so you only touch the Guideliners, not your lashes when applying. During application, simply saturate them with water to release the backing. No damage, no lash loss, just effortless wings.

Will it work on all eye shapes, including hooded or deep-set eyes?

Yes! TheGuideliner is designed to work on all eye shapes, including hooded and deep-set eyes. Placement is key, if you have hooded eyes, try our Blink N Snap technique. You can also adjust the angle slightly to suit your unique eye shape. Check out our tutorials for more info.

Is TheGuideliner environmentally friendly & cruelty-free?

Absolutely! Our Guideliners are 100% vegan, cruelty-free, and made with organic soy-based pigment. Our products are made or sent in recyclable and compostable packaging. We’re committed to continuously improving our environmental impact while making beauty more accessible for everyone.

Will TheGuideliner work on oily eyelids?

Yes, but proper prep is important! For best results, cleanse your eyelids with an oil-free cleanser or toner before applying your Guideliners. This removes excess oil and ensures they adhere properly, giving you long-lasting, smudge-free wings.

My Guideliners are cracking, is this normal?

Yes, this is completely normal! TheGuideliners™ are designed to stay in the same position once applied, so as your skin moves when you blink, small cracks may appear. This doesn’t affect wear and is how they’re meant to function. The cracks are usually only visible if you stretch your eyelid, which isn’t how the liner naturally sits. For a seamless look, simply use the tip of your eyeliner pen or shadow to dot over any small gaps.

I want my Guideliners to look like liquid eyeliner.

TheGuideliners have a natural satin finish, but if you prefer a fully matte look, dab on EyeMatter™ Mattifying Balm after application. It blurs any shine, setting your wings with a shine-free, matte traditional eyeliner finish.

Shipping & Returns

We ship directly from our warehouse in Sydney, Australia.

Most issues can be resolved with a few tips or adjustments, and we're always here to help.

We offer 60-day easy returns on our kits & exchanges, so you can try TheGuideliner with confidence.

Due to hygiene reasons, some items are final sale but we’ve built our policy to be as fair and flexible as possible.

For full details, visit our Returns & Shipping page.

Can I apply my Guideliners over makeup or eye shadow?

Guideliners can be applied either over or under makeup. However, for a flawless application and longevity, we recommend applying Guideliners on clean dry skin.

How can I remove my makeup without removing my Guideliners?

Our Guideliners are 100% smudge proof and waterproof. You can wash your face as normal, we just recommend not putting anything oil based directly on top of them as this will break them down 💖